Returns & Exchanges
At Condor, we stand by the quality of our electronics and offer a 30-day return policy for a full refund or exchange on all products in original condition. If your technology doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Request
Log into your Condor account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all accessories, manuals, and cables to ensure a full refund eligibility.
Ship the Product
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing